IceCasino - プレイヤーの賞金は没収されました。

They robbed me of over 19,000 euros, explaining that it was a system error, and now that I lost, it has been reported to my lawyer, I won't let them do it.

Dear Wojtek198727,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with IceCasino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please provide more information regarding the issue with your €19,000? Have you had any communication with customer support that could help us understand what occurred? If you have, please forward it to veronika.l@casino.guru.

Have you successfully withdrawn any funds from IceCasino in the past, and is your account verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I wrote an email with all the photos and the casino is not normal

ich habe eine email geszchreiben ,mit fotos alle und die casino ist necht normale

Yes, but I would like to win. My money doesn't matter but I have to get my money back

ja aber ich gewinen ich muchtte meine geld ist scheis egal aber muss bei mir zuruck geld

Dear Wojtek198727

We are keen to assist you, but we are afraid we need a bit more explanations, since we do not understand who deducted 19k EUR from your account.

Another thing, currently the casino has applied the gambling limits, we are to make sure you do not have the gambling addiction problem. Can you please confirm?

Regards

I confirm that I am not addicted but all my winnings were canceled and I had a lot of winnings

Potwierdzam że nie jestem uzależniony ale moje wszystkie wygrane zostały anulowane a miałem bardzo dużo wygranej

Dear Wojtek198727

Can you kindly specify the disputed transactions?

Thank you!

Dear Wojtek198727, could you please specify what you mean by saying that your winnings were canceled? If you believe there has been some technical glitch, could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

I see everything via email

ich sicken alles bei email

You requested a payout of €2000 on February 27. That is the amount that was deducted from your account.

Dear Wojtek198727,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.