IceCasino - プレイヤーの退会はキャンセルされました。

Today I made 2 withdrawals in which both were canceled I don't know how to get up and I don't know if I'll ever get up

Hoje fiz 2saques em que ambos foram cancelados não sei como fazer para conseguir levantar nem sei se vou chegar a levantar

Dear Bianca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I've done the Kyc so I never have approval again

I never had a successful withdrawal

Ja fiz o Kyc so que nunca mais tenho aprovação

Nunca tive uma retirada bem sucedida

How do I get the withdrawals after approval?

Como tenho de fazer para ter os saques depois da aprovação?

Thank you for your reply, Bianca. Could you please advise if you contacted the casino directly to ask for assistance? If not, I would recommend that you do so as soon as possible, as the casino probably has more insight into what's going on.

Dear all,

According to our records, the withdrawal request was successfully processed at 08.04.2022 16:11:52 (UTC)

The player has now zero on the balance.

Dear Bianca, please kindly let us know if you need any further assistance.

Best regards,

IceCasino

Hello everyone,

Thank you dear IceCasino for your assistance with this case.

Bianca, has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.