IceCasino - プレイヤーはデポジットに対して高額な料金を請求されています。

I try to deposit in pesos as it says... but when you're taken to Astropay, it quotes you in Dollars...

You put in $1000 ARS and it charges you around $3500 ARS

intento depositar en pesos tal como dice... y al momento de llevarte a astropay te lo cotiza a Dolar...

pones $1000 ARS y te cobra como $3500 ARS

Hello OctavioR,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit there in the past? When was the last time you spoke to the casino and what was it about?

Please note that every casino has a minimum deposit amount and if I'm counting correctly, 3500 ARS is $10 which is a standard minimum deposit in many casinos.

Looking forward to your answer.

Regards,

Nick

Dear OctavioR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Nick.

I have my account verified. Both the astropay account and the casino itself

And I try to deposit more money and it always quotes me 3 times more

10,000 pesos = 35,000 pesos

I want to deposit ARS pesos and be charged ARS pesos.

Hola nick.

Tengo mi cuenta verificada. Tanto la cuenta de astropay como del mismo casino

Y intento depositar más plata y siempre me lo cotiza q 3 veces más

10.000 pesos = 35.000 pesos

Yo quiero depositar pesos ARS y que me cobre pesos ars.

Hello OctavioR,

In such case, I would recommend to use a different deposit method. Can you please advise if it ever did work correctly?

I try methods like skrill visa master and several and they all quote for x3.5 what I put in

It won't let me use my local currency which is PESOS

Pruebo métodos como skrill visa máster y varios y todos cotizan por x3.5 lo que yo pongo

No me deja usar mi moneda local que es PESOS

I would like to invite the casino to join us and help us resolve the complaint.

Dear IceCasino,

Can you please advise what might be the problem with the player's payment?

Dear all

The exchange rate for Argentina is an extremely complex and painful topic. And it’s not even that the peso to dollar exchange rate can change significantly in just a couple of days (the depreciation of the peso to the dollar by half in six months has been the norm in the last decade).

That is why there is no other option for casino, but to stick to USD within the transaction.

If the player does not want to convert to USD - he may just refuse from depositing the money.

Dear Nick,

We do not see any reason for keeping this complaint open, since the casino does not owe the player anything.

Kind regards

Dear OctavioR,

With the casino's explanation above, and the fact that you have no pending withdrawal I would probably recommend to play in a different casino where you do not experience such issues.

We will be now closing the complaint.

Best regards,

Nick