IceCasino - プレーヤーがアカウントの確認を完了するのに苦労しています。

I am unable to withdraw the amount. And I've already done everything you asked me to do.

Não consigo fazer a retirada do montante. E já fiz tudo o que me pediram .

Dear Tina25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I have already done everything that was asked of me .. I took all the photos with the documents together with my face and I am not able to withhold the money .

Olá, já fiz tudo o que me foi pedido .. tirei as fotos todas com os documentos juntos a minha cara e nao estou a conseguir fazer a retido do dinheiro .

Dear Tina25

Please kindly let us know if the issue is still actual.

Kind regards

Dear Tina25,

It seems as the issue has been successfully resolved. Could you please confirm it? s there anything else we could try to help you with or do I have your permission to close this case as resolved?

Dear Tina25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.