The player from Germany is experiencing an unspecified issue in the casino. We rejected the complaint because the player didn't respond to our questions and messages.
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IceCasino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.