IceCasino - プレーヤーの預金が失われたようです。

I deposited today (50€), otherwise the site is good never really had any problems with deposits or withdrawals, today the money was withdrawn from my bank account but in the transaction history it doesn't say that I even took a deposit. The money is not in my online account either.

Ich habe heute eingezahlt (50€), sonst ist die Seite gut hatte nie wirklich probleme mit ein oder auszahlungen, heute wurde mir das geld vom bankkonto abgezogen aber im transaktionsverlauf, steht nicht das ich überhaupt eine einzahlung genommen habe. Das geld ist auch nicht auf meinem online account.

Dear emircanbewerbung1512,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear emircanbewerbung1512

Sorry you've faced issues. Can you please let us know if you've spoken to live support and informed them about the situation? Have you provided all the requested data?

Thank you in advance!

Regards

Yes, I have sent everything necessary to the support (screenshot of my bank history and the deposit of the amount). I was told I would have to wait a few days. I'll be patient and wait for that to happen.

ja ich habe dem support alles notwendige geschickt (screenshot von meinen Bankverlauf und der einzahlung des Betrages). Mir wurde gesagt ich müsste paar tage warten. Ich bin mal geduldig und warte auf das geschehen.

Money was transferred, thanks for the help!

Geld wurde überwiesen, danke für die hilfe !

Dear emircanbewerbung1512,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and IceCasino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru