IceCasino - プレーヤーはボーナスを受け取っていません。

I never received my first deposit bonus and I spoke to them again I made a second deposit of €40 and again I never received any bonus away never again at this casino

Δεν έλαβα ποτέ το μπόνους πρώτης κατάθεσης και μίλησα μαζί τους ξανά έκανα και δεύτερη κατάθεση 40€ και πάλι δεν έλαβα κανένα μπόνους μακριά ποτέ ξανά σε αυτό το καζίνο

Dear Aris7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your deposit has remained untouched in your account?

Have you received any explanation from the casino regarding this situation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I spoke while the 50€ deposit was untouched and they told me that it has expired and the bonus is not valid, I made a second deposit of 40€ and also again while I spoke with a representative again I received nothing..

Ναι μίλησα ενώ ήταν ανέγγιχτη η κατάθεση 50€ και μου είπαν ότι έληξε και δεν ισχύει το μπόνους, έκανα δεύτερη κατάθεση 40€ και επίσης πάλι ενώ μίλησα με εκπρόσωπο πάλι δεν έλαβα τίποτα..

Thank you for your reply, Aris7. Could you please forward me the communication you had with the casino? What was the second bonus you tried to activate, please?

I am no longer involved with this particular casino, I have closed the account, if you have any serious casino to recommend for players from Greece, let me know..

Δεν ασχολούμαι πλέον με το συγκεκριμένο καζίνο έχω κλείσει το λογαριασμό, εάν έχετε να προτείνετε κάποιο σοβαρό καζίνο για παίκτες απο Ελλάδα πείτε το μου..

I understand. Since you have closed your account, there is not much more we could do and I am forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.