IceCasino - プレーヤーは自分のアカウントを確認するのに苦労しています。

I registered on the platform, and met all the requirements to withdraw the bonus without a deposit, but when making the withdrawal, an error message appears, I sent my documents for verification, I tried to contact support but there is no response...

Fiz o cadastro na plataforma, E cumprir todos os requisitos para sacar o bônus sem depósito, Porém na hora de efetuar o saque aparece uma mensagem de erro, Mandei meus documentos para verificação, tentei entrar em contato com suporte mais não há retorno...

Hello leeorodrigues759 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

According to our records, the player received the winnings at 20.12.2022 20:27:44 (UTC)

Kind regards

Dear leeorodrigues759,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.