IceCasino - 複数回の入金と賞金獲得後、プレイヤーのアカウントが閉鎖されました。

After multiple deposits and winnings, my balance was not paid out and my account was blocked/closed

By law, at the very least, I am entitled to my deposited amount. I'll get my lawyer involved if my balance isn't transferred to me

Nach mehrfacher Einzahlung und Gewinn wurde mein Guthaben nicht ausgezahlt mein Konto wurde gesperrt/blockiert

gesetzlicher steht mir wenigstens mein eingezahlter Betrag zu ich werde meinen Anwalt einschalten wenn mein Guthaben nicht überschrieben wird

Dear Dennis-musliov18,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

Have you received any explanation from the casino as to why your winnings were voided and your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Dennis-musliov18

Sorry you faced troubles.

Can you please provide the proof of registration and gameplay from Austria, since IceCasino does not accept new players from Germany.

Thank you for your cooperation!

Kind regards

Legally you are obliged to pay me the money I paid in.

Gesetzlich seit ihr verpflichten mir das Geld zu bezahlen was ich eingezahlt hab.

Dear IceCasino representative,

Thank you for getting in touch with us.

Dear Dennis-musilov18,

Could you please confirm if you used any VPN or IP-masking software to hide your true location and access the casino website? Please bear in mind that according to the casino's Terms and Conditions, using a VPN is strictly forbidden.

Dear Dennis-musliov18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.