IceCasino - 誕生日の入力が間違っていたため、プレイヤーのアカウントはブロックされました。

Hello, I've been blocked because I accidentally entered my birthday incorrectly. This seems very unfair to me. I deposited 10€ and wanted to withdraw 35€, but now I'm blocked.

Здравствуйте меня заблокировали за то что я не правильно написала день рождения это несправедливо я сделала депозит 10€ хотела сделать вывод средств 35€ и меня заблокировали

Dear Marianarusu,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please understand that you should always provide correct and current personal details when creating an account. If you fail to do so, you breach one of the main online casino rules. It is clearly stated in the Terms and Conditions of this casino that you have to provide correct details about yourself. Please, see here:

5.1. In order to open an account ("Your Account") to use the Website services, you should provide your e-mail address, choose a password and fill-out the information required to complete the registration by providing us with personal information, including your name, date of birth and phone number.

5.2. To verify your identity, the Company reserves the right to request, at any time, satisfactory proof of identity. Failure to supply such documentation may result in suspension of the account.

5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions.

I apologize, but we are not able to support you further in this case. Do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Best regards

Veronika

Dear Marianarusu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.