IceCasino - 賞金の出金が遅延しています。

I won 7900 eur. After that i made 2 withdraws, 1 at amount of 4900 at 30.07 and another one in amount of 3000 eur at 01.08. The casino made it on 8 requests. I submitted all my documents for kyc at the first hour after winning, and after that i had waiting 3 days for kyc. After that, i am still waiting for accepting of my withdraws. I decide to check for reviews, and saw yours here, and i am really worried. Had anybody ever received his money from Icecasino? And how long it took?

Dear bbonchev97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear bbonchev97,

Have you received your withdrawal from the casino yet?

Dear bbonchev97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.