IceCasino - 選手の退会が遅れました。

Hello,

Unfortunately, I also don't know how my withdrawal will be done. I had made my first attempts to withdraw with a debit card on 07-27 and 07-28, which had reached the "in progress" level. Suddenly today and today 03-08 at midnight the deadline of five working days expires they cancel my request with the cheap excuse of technical problem. I need your help. Thanks in advance.

Dear fotiskarras333,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you tried requesting a new withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I have not made any successful withdrawals from ice casino. I have passed KYC verification. I have collected all my winnings without bonus and last night I requested a withdrawal again but I have already been rejected. I am also sending a screenshot. Please help a lot!

Hello again. A few hours ago in live chat they told me that the bank is responsible.. So how is the bank responsible?? In other casinos, how are withdrawals made?? So sorry how will I get my money?? Now I have made a withdrawal by bank transfer, putting in my IBAN and all the rest that I was asked for. It's still in "incomplete" status....Is there any chance I can get my money?? I have earned it fairly.

Hello,

Can somebody help me....

Thank you very much for your reply, fotiskarras333. Unfortunately, some banks refuse to process transactions coming from gambling establishments, and this is usually out of casinos' hands.

Have you tried using an alternative withdrawal method? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I haven't saved any screenshots. Above I inform you that the new attempt for my withdrawal has been made with the "bank transfer" method. Of course, it was done yesterday and it is still in the "incomplete" process. I want the casino to tell me with the other players from Greece that they have made withdrawals or for them to recommend me..

I am also attaching the screenshot

Help me please..

@Kristina Stark, can you help me please?

Hello fotiskarras333

Sorry, you are facing issues with the withdrawal.

We can indeed see, that the Casino is confirming the request accordingly, but the transaction gets declined by your bank. If the current transaction gets rejected, we recommend using alternative payout methods.

Kind regards

Hello,

So, sorry, you want to tell me that the bank is to blame and not you? I have tried with a bank transfer. At the moment the request is "in progress". Please guru casino be ready until my withdrawal is approved.

Thanks in advance.

The money just showed up in my bank account. Thank you very much.

Awesome news, fotiskarras333. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.