IceCasino - 選手の退会が遅れました。

Hi,

I was trying withdrawal 150.11€ 30.09 by ethernum. My withdrawal was accepted 5.10 at 7:06. And still I dont have money. On Thursday I reported on chat that I dont have money, they said that this problem is request to the right departament and I need to wait for information. And they say this everyday. God, how long could I wait for few euros?

Dear moxme,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Could you please advise if you have passed the verification?

Best regards,

Kristina

I had one withdrawal before. They were late too but not as long as now. I had verification.

Thank you for your reply, moxme. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?

Also, which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Hello all,

According to our records, the player does not have any pending withdrawals.

Kind regards

My successful withdrawal was in August and it was 100€. They should make withdrawals to 500€ in 2 days but they accepted my withdrawal after about 4 days as I remember🙈 but I cant tell exactly, it was long time ago and I cant find emails to check this dates.

I made deposite by card. Withdrawal to etherum. I didnt have any deposites by etherum but they accepted this.

@icecasino please read my first post here. My withdrawal is succesful from 5.10 but its succeful only by status on my casino account. Because I still dont have money in my wallet 😉

many times I talked with agents on live chat and they always write to me the same things - your case is reported to good department, they will check this and send you an email with information. But they check this from two weeks and I still wait for this email and money.

so thats the talk with agent, always the same

moxme, could you please post here a screenshot of your withdrawal history (you can find it in your casino account) and a screenshot from your wallet showing transactions for the entire month of October? Or you can forward everything to kristina.s@casino.guru. Thanks.

Dear moxme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.