IceCasino - 選手の退場が遅れる。

I have been trying to get the money out for over 1 month. After a few weeks, they put the money back into the game account again. I made another withdrawal on 3/8.

When I contact the support, they say that they forwarded the withdrawal to the company that pays out and that I should have the money soon. Nothing happens!

Jag har försökt få ut pengarna i över 1 månad. Efter några veckor satte de tillbaka pengarna på spelkontot igen. Jag gjorde ett nytt uttag 3/8.

När jag kontaktar supporten säjer de att de skickat vidare uttaget till företaget som betalar ut och att jag snart ska ha pengarna. Det händer ingenting!

Hello claessonlotta2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey!

My account is verified and ready maybe 6 months ago. I have not made any withdrawal before. I have made many deposits and played with that money. I have chatted with the casino every day and asked when the money will arrive. I have also saved their answers several times.

Hej!

Mitt konto är verifierat och klart för kanske 6 månader sedan. Jag har inte gjort något uttag tidigare. Jag har gjort många insättningar och spelat för de pengarna. Jag har chattat med casinot varje dag och frågat när pengarna kommer. Jag har oxå sparat deras svar flera ggr.

It is a withdrawal of 500 euros, another of 400 euros and today a new one of 500 euros.

Det är ett uttag på 500 euro, ett annat på 400 euro och idag ett nytt på 500 euro.

Dear claessonlotta2

We can see that two withdrawal requests were approved just today (Aug 19), since it's a bank transfer, it may take 5-7-10 bank days for money to be cleared onto your balance.

Kind regards

Yes, it's a withdrawal I made yesterday. I have two withdrawals 3/8, one withdrawal 17/8 and two withdrawals 19/8. All are on "in progress". No money has arrived.

Ja, det är uttag jag gjort igår. Jag har två uttag 3/8, ett uttag 17/8 och två uttag 19/8. Alla står på "in progress". Inga pengar har kommit.

Dear IceCasino,

Can you please clarify why are the previous withdrawal requests still pending while the new ones were approved?

The previous ones are also approved but the money is not coming. They must be paid out by the Financial Department. Nothing happens.

De tidigare är oxå godkända men pengarna kommer inte. De skall betalas ut av Financial departement. Det händer ingenting.

Hi, I would like to withdraw my winnings, ignore the deposit for now.

Hej, jag vill gärna ha ut mina vinster, strunta i insättningen så länge.

I have two outlets that say in progress. A withdrawal of 100 euros and one of 400 euros. The others I have played away.

Jag har två uttag som står på in progress. Ett uttag på 100 euro och ett på 400 euro. De andra har jag spelat bort.

Hello all,

We've forwarded the request to the PSP. Will revert as soon as we get the answer.

Best regards

Hello

What is PSP?

Hej

Vad är psp?

Dear claessonlotta2

Please kindly make a withdrawal request once again.

Kind regards

Hello

Yesterday, 26/8, 500 euros were in my gaming account again. It said that I did not convert bonus money and could not withdraw it. I played for a few hours and made another withdrawal, when I saw you posted here that I should make another withdrawal. Now the money is left in the game account. No withdrawal has been made.

Hej

Igår, 26/8 var 500 euro på mitt spelkontot igen. Det stod att jag inte omsatt bonus pengar och inte kunde ta ut dom. Jag spelade några timmar och gjorde ett nytt uttag, när jag såg att du skrev här att jag skulle göra ett nytt uttag. Nu är pengarna kvar på spelkontot. Inget uttag har gjorts.

Ice casino has placed two withdrawals on the 500 euros that I made withdrawals on. Both are on "in progress" on.

Ice casino har lagt två uttag på de 500 euro som jag gjorde uttag på. Båda står på "in progress" på.

Dear claessonlotta2,

Please let us know as soon as you receive the payout. The timer will be set on you until then.

Hi, today the money came to my gameaccount again. NO, withdrawal!!

I have been playing and now I made a New withdrawal again. The amount is 1250 euro, 4 different posts from icecasino. I hopen I get the money this time!!!

Hello,

According to our records, the player does not have any active/pending withdrawal requests.

All has been paid out.

Kind regards

Dear claessonlotta2

Please kindly make a withdrawal request via bank transfer or via an alternative payment method (Skrill/Neteller)

Kind regards

Dear claessonlotta2,

Please do as the casino advises and let us know the outcome.

Yes, I'd be happy to do that. Have tried to make a bank transfer before and it didn't work. I have to wait for the 800 euros to come back to the game account. Don't know when they do.

Ja, det gör jag gärna. Har försökt göra en banköverföring tidigare och det gick inte. Jag måste vänta på de 800 euro att komma tillbaka till spelkontot. Vet inte när de gör det.

Made a withdrawal of 1300 euros today, as a bank transfer. Now we'll see if it works.

Hope so!

Har gjort ett uttag på 1300 euro idag, som banköverföring. Nu får vi se om det fungerar.

Hoppas det!

I'm glad it worked. Please keep us updated and let us know in case of any changes.

Dear claessonlotta2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've gambled away the money, tired of it all.

Thanks anyway!

Jag har spelat upp pengarna, trött på alltihop.

Tack ändå!

Dear claessonlotta2,

Thanks for the update and I'm sorry that you have gambled away your balance. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick