IceCasino - 選手の退場が遅れる。

I requested a withdrawal, the deadline has passed and they have not paid me

I've done all the account verifications and they didn't release my withdrawal

Solicitei um saque já passou do prazo e eles não me pagaram

Já fiz todas as verificaçoes da conta e eles não liberou meu saque

Hello simonecarlos2021,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear simonecarlos2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.