IceCasino - 選手の退場が遅れる。

Waiting for payout 6500 pln.. i have pass KYC verification and submit my withdrawal by yesterday

Hello tyanreneco,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi nick…

My account was verified on January 10... I didn't claim a bonus, I reduced my total withdrawal request from 6500 pln to 6000 pln…

The last time I tried to talk to customer service was yesterday and they said I could only wait, because there was nothing that could speed up the withdrawal process

Hello,

The transaction has been approved.

Best regards

Dear tyanreneco,

Please let us know once the money arrives.

Hi nick money has landed

Thank you tyanreneco for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick