IceCasino - 重複アカウントの疑いにより、プレイヤーのアカウントは閉鎖されました。

Hi,

i have been playing a little bit this year, and have won amounts here and there, probably a bit on the plus side. I have withdrawn a bit of money over the last year, and the other day I won a little more and was left with about 10,000nok in My balance. I asked to withdraw the funds and it was approved via email last friday.

today i tried to log in, and was met with a message that said i was blocked. No more info. I talked to the support team via chat, and no one could give me more info, except for the last one i talked to that said i had duplicate accounts. I asked for documentation, But all i could do was to trust them. I have only one email, and i have most certainly not created another account. My account has a high level, and i use it on a regular basis. I got no proof, other than what looks like My name in an email adress, But from a different Mail provider. And they confirmed that the only of the two accounts that Are verified is the one i use on a regular basis. I got an option to unblock the account, only if i void My balance, which i dont agree with. Please help

Hello paalbjay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did you create the first and when the second account? Did the casino provide any evidence of account multiplicity? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello paalbjay

Please allow us to clarify re the duplicating account:

1) paal_ber*et@hotmail.com - disputed account, with deposits, bonuses, etc.

2) paal.ber*et4@gmail.com - second account, deposits were made, bonuses received. Personal data is approximately the same as for account above.

Hope this sheds some like on the situation.

Kind regards

Hi,

thats not My email. My name, But not My email. I have not received any info regarding this. My account is verified, one of your support agents Told me the other one was not.

today My account was unblocked, i agreed to opening it and voiding the balance. Even though this is

Dear paalbjay,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru