IceCasino - Player' はアカウントの確認を完了できません。

Well, I can't verify the account because it won't let me enter more documents and the transfers to be able to withdraw are incomplete and I want to withdraw my money

Pues no puedo verificar la cuenta xq.ya no me deja ingresar más documentos y las transferencias para poder retirar son incompletas y quiero retirar mi dinero

Dear alan1234daniel1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino offer any alternative way for you to submit the required documents?
• Were any of the submitted documents rejected previously?
• Which documents seem to be causing you issues?
• Did you receive any particular error message when trying to submit the documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear alan1234daniel1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.