Immerion Casino - プレイヤーの撤退が遅れています。

Depositing works, but withdrawing doesn't. I could write for 3 hours about this. Players are being stalled and are meant to lose their winnings. Nothing else.

einzahlen geht, auszahlen nicht. ich kann jetzt 3 stunden schreiben. Spieler werden hingehalten und sollen Gewinne verzocken. nichts anderes.

Hello katjaleesch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear katjaleesch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

the account is not verified, that's what takes so long.

At the beginning I had a bonus.

Haven't heard anything from the verification department for a week. Ask daily.

The chat is no help either.

Hallo,

das Konto ist nicht verifiziert, das ist ja was so lange dauert.

Am Anfang hatte ich einen Bonus.

Seit 1 Woche nichts mehr aus der Verifizierungsabteilung gehört. Frage täglich.

Der Chat ist auch keine Hilfe.

Hello katjaleesch,

Can you please advise since when is the verification going on?

Additionally, would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru?

Looking forward to hearing from you.

Regards,

Nick

Dear katjaleesch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.