Immerion Casino - プレイヤーの撤退が遅れています。

I've been having a problem with withdrawing funds for the past 20 days. It won't let me choose a withdrawal method; it just says it's being processed.

Εχω πρόβλημα με την ανάληψη εδώ και 20 μέρες δεν αφήνει να επιλέξω καν τρόπο ανάληψης μου γράφει ότι είναι σε επεξεργασία

Dear Loukman22,

Thank you very much for submitting this complaint. I am sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Have you selected the same payment method for withdrawing your winnings as you used for depositing?

Please send me a screenshot of the withdrawal that is being processed in your account.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

This is my first withdrawal from this casino. I have not been asked to do Kyc verification. It does not even give me a withdrawal method option as you can see in the photo.

I am providing you with screenshots below:

είναι η πρώτη μου ανάληψη από αυτό το καζίνο. δεν μου έχει ζητηθεί να κάνω επαλήθευση Kyc. Δεν μου βγάζει καν επιλογή τρόπου ανάληψης οπως Θα δείτε και στην φωτογραφία

Σας παραθέτω σε στιγμιότυπα οθόνης τα παρακάτω