iNetBet Casino - プレイヤーのアカウントがブロックされました。

Inetbet denied my 14,000 win and ran to change the terms and condition right after.

I am a player there since 1st October 2022

If you check now their FAQ http://inetbet.com/support/faqs/

you will find Switzerland in the list of banned countries.

If you go to google cache from October 13th you won't find it in the list: http://webcache.googleusercontent.com/search?q=cache:aibb4QJvQU0J:www.inetbet.com/support/faqs/&cd=1&hl=en&ct=clnk&gl=th

This is the ridiculous excuse they found not to pay:

Hi Aharon, 

Upon review of your account it has come to our attention that you are residing in a country where it is not permitted by law for us to accept your wagers. 

While we make every effort to comply with regulations, it is ultimately your responsibility to determine the legality of any activity prior to participating.

As such we have refunded your full deposit amount via the method you used to make your purchases and have permanently closed your account.

Kind Regards

iNetBet.com Support

The casino is licensed in Curaco and this is how they are able to accept and pay USA players but with me they became the police

Of course it is a fraudulent excuse to avoid a big win payment.

I was a documents approved player there before the big win. The documents included a fax back form with my full address and photo holding that form.

Dear utanfu2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to cancel players’ legitimate winnings. Simply said – if the casino allows players from restricted countries to register, deposit and play, they should pay out their winnings as well.

Could you please confirm that you registered and always played from Switzerland? Also, could you please confirm that you chose Switzerland as your country during the registration?

Have you accumulated your winnings with or without an active bonus?

Lastly, I would like to kindly ask you to refrain from posting here links to third-party websites similar to ours. Due to our company policy, I was forced to delete such links from your message.

Thank you for your understanding.

Best regards,

Kristina

Hello Kristina

Thank you for the fast reponse. I think there is a little misunderstanding. I didn't register from a restricted country. My country was an allowed country by their terms. I play in couple RTG casinos without issues and in INETNET when I registered on the 1st of October 2022 Switzerland was not in the list of their restricted countries. They added Switzerland only after I won and the casino admit it.

I played only from Switzerland and I registered from Switzerland and I chose it in the registration, I was also documents approved there including a fax form with my full address, photo holding the fax forms bill and ID.

I played with an active bonus, it was a 120% deposit of 240 and the deposit was 200.

Regards

Aharon

Thank you very much for your reply, utanfu2. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi, I sent you an email with some details, did you receive it

Thank you very much, utanfu2, for your cooperation. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear utanfu2,

I have read through this thread as well as the forwarded e-mail and I understand the situation. I’ll contact the casino and try my best to resolve the issue.

I would like to invite the representatives of iNetBet Casino to join this conversation.

Dear casino team,

Could you please clarify the situation and explain the logic behind your decision in this case? Our position is that if restricted countries are not mentioned in the Terms and Conditions or hidden somewhere, the casino should pay the player who likely wasn’t aware of the restriction, regardless of the circumstances.

In other words, regardless of the fact that utanfu2 is a resident of a country he, due to legal reasons, shouldn’t have created an account from, we believe he should receive the amount won in full. Any relevant information can be forwarded to andrej.p@casino.guru.

More on our position on situations like this one can be found in our Fair gambling codex.

Thank you Andrej, I hope for positive response from the casino

Hello Everyone

Any update ?

iNetBet prides itself on offering all our players exciting games, fast payouts and excellent customer service. Unfortunately some countries have passed laws that prevent us from offering these services to everyone. 

We cannot reasonably undertake to review the legality of online gaming for every jurisdiction, in every country in the world, on an ongoing basis. As such, the first item of our terms of service clearly defines that it is the player's responsibility to determine the legality of their actions prior to participating. Where we become aware of illegal activity on the part of the player we will refund the purchases made as appropriate, and close the account.

This is a ridiculous statement that should put you blacklisted everywhere. are you a police ? are you a court ?

I sent you my documents before the big win. The documents I sent included a fax back form and photo holding the fax back form, where have you been back then when I lost when you approved the documents ? You found out the laws in Switzerland only after I win ?

also you are licensed in Curacao and able to play Australian without issues while it is illegal for Australian to play. Moreover you give your service to many many other countries where online gambling is not legal.

You are making fun of yourself and you should be ashamed of blaming me , you blame me for registering at your casino, you should be ashamed. I played at many RTG casinos and had no issues, I registered also other casinos that accepted me as a player by the terms same you did without issues.

Your claim is just a fraudulent way to cheat and avoid paying my winnings!

Please see Term 2 which is a part of the Casino terms and conditions. By creating an account with iNetBet you accepted this term.

"2. It is your responsibility to determine the legality of online gaming in your local jurisdiction. If you are unsure you should seek legal counsel before playing for real money. All iNetBet games are void where prohibited by law. Minors are strictly forbidden to play."

Thank you for the replies.

Dear casino team,

We understand your point of view, however, we believe that regardless of what the reasoning behind the decision in this case was, the onus should be on the casino, not on the player. The fact that the country utanfu2 is a resident of can be considered one of the jurisdictions gambling is not legal in (which the casino became aware of after the fact) is simply not sufficient as an excuse not to pay out his winnings. In general, as long as a player fills out all of the information in their player profile correctly, and plays by the rules, we believe they should also be allowed to withdraw their winnings. Otherwise in situations like this casinos would be free rolling to get players' money without any risk.

With that being said, we believe that the player’s winnings should be paid in full. In case the casino refuses to comply with our ruling, this complaint will be closed as ‘Against fair gambling’.

Dear all,

As explained earlier, since the casino team is not willing to comply with our ruling, this complaint will be closed as ‘Unresolved’ and classified as ‘Against fair gambling’.

I’m sorry I couldn't be of more help, utanfu2, but closing this complaint as ‘Unresolved’ will at least negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, there’s still the option to submit an official complaint to the casino’s official ADR - Central Dispute System.

Please let me know if you decide to do so and/or if our assistance is needed. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.