Instant Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I have been trying to withdrawal my 1000 since January 2.2025. It was already deposited back into my casino account on the fourth instead of my bank and after I withdrew it a second time they closed my account and have kept my funds!!!! They will not answer my email or respond to me on the live chat as it won’t even open. I have sent in all my verification documents

Dear MeganBurden,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• When did you deposit in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your attempts at communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas