Instant Casino - プレイヤーの撤退が遅れています。

I have a confirmed balance from support, which I won after requesting to deactivate my account. I had previously provided the casino with my payment sources upon request, along with proof of salary. Four days later, support confirmed my balance and that the case would be processed by the relevant department, but no update has been received yet. I have submitted several screenshots and emails to support, but no response.

Ich habe ein bestätigtes Guthaben des Supportes den ich nach einem Deaktivierungsantrag meines Kontos noch gewonnen habe. Meine Zahlungsquellen hatte ich dem Casino im Vorfeld auf Anforderung nebst Vorlage meines Gehaltsnachweises mitgeteilt. Der Support bestätigt mir nach nunmehr 4 Tagen nach wie vor mein Guthaben und das der Fall in der entsprechenden Abteilung bearbeitet werden würde, aber noch kein Update vorliegen würde. Etliche Screenshots sind vorhanden, Mails an den Support ebenfalls, jedoch keine Reaktion

Dear Zodiak,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to help clarify your situation.

1. Could you please specify the exact date when you closed your account?
2. Could you kindly provide the reason for the closure of your account?
3. When was the last time you submitted any identity documents to the casino for verification?
4. Are there any documents that have not been checked by the casino or sent by you?

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika