Instant Casino - プレイヤーの撤退が遅れています。

Dear hais95091,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

it's my first withdrawal. I don't know how to confirm I passed the KYC verification everything shows that I passed it. They themselves tell me that they have paid to my bank but after a few days I find the money in my gaming account. I played with real money not bonus

det är min första uttagning. Jag vet inte hur kan man bekräftat jag  har klarat KYC-verifieringen allting visar som att jag har klarat det. De själva säger till mig att de har betalat till min bank men efter några dagar hittar jag pengarna på min spelkonto. Jag spelade med riktiga pengar inte bonus

yesterday I made a withdrawal of 2000€ it took more than 24 hours and they haven't processed it now so I'm not sure about the withdrawals for the 3 withdrawals I've made so far and I haven't received the money and no information about why I got it back before

igår jag har gjort uttag på 2000€ det gick mer än 24 timmer och de har inte behandlat den nu så det jag inte säker på uttagen för det 3 uttag jag har gjort tills nu och jag har inte fått pengarna och ingen information om varför fick jag tillbaka dem innan

Thank you for your reply, hais95091. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hey, you can close my case because I got the money today.

hej, ni kan avsluta min ärende för jag fick pengarna idag

Dear hais95091,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru