IviBet Casino - プレイヤーの出金リクエストが遅れています。

I sent them ID and proof of address which is standard verification. 3x withdrawals of 200$ were approved and after that they started to make problems. In total i have sent them: ID card, 5x different proofs of address and 3x different selfies with ID card in one hand and piece of card with numbers in specified order in second hand. After all of this they require another selfie with id card and piece of paper with numers in second hand and consequently they reject withdrawals, that is why i am writing this compliant. Thank you for your help

Dear michal3893,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I thought i attached screenshots but I can do it again. There was no bonus, I have made 3 succesful withdrawals of 200$ each which means kyc has been passed. Btw I am from Poland and just chosed Norway during registration as I could not find my country