IviBet Casino - プレイヤーの撤退が遅れています。

Dear ivibet team, my account is verified, and it has been approximately three days since I requested my withdrawal, yet it still hasn't been approved. I need your resolution as one would expect to bet and then quickly withdraw their winnings. How much longer do I have to wait for approval?

I look forward to your resolution.

Thank you

Estimado sres de ivibet, mi cuenta se encuentra verificada, ya es aproximadamente 3 días que solicité mi retiro y sigue sin aprobarse, necesito su solución se supone que uno apuesta y espera retirar sus ganancias rápidamente, cuánto tiempo más voy a esperar para que lo aprueben?

Espero su solución

Gracias

Dear adrianwilly196,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I just uploaded all the documents they requested from me, so far they continue to reject my withdrawal request, if I don't find a solution I will report Indecopi and Mincetur so that they do not allow this type of platforms to operate in Peru.

Acabó de subir todos los documentos que me solicitan, hasta el momento siguen rechazando mi solicitud de retiro, en caso no encuentre solución denunciaré a Indecopi y mincetur para que no permita operar este tipo de plataformas en Perú

Thank you for your reply, adrianwilly196. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Have you received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear adrianwilly196,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.