IviBet Casino - プレイヤーの撤退はキャンセルされています。

Hello friends at Casino Guru. Regarding the issue I'm experiencing with Ivibet Casino, the mentioned casino keeps canceling all my withdrawals. They requested several documents, which I have already sent and had approved. In their live chat, they informed me that I could proceed with the withdrawal, but now they are not allowing it, stating that my account is registered with incorrect information. This is completely false, as all my details are correct. I contacted their live chat, and they simply told me to email support@ivibet.com, but they have not responded at all. I should mention that my account is verified and I did not use any bonuses. I hope you can explain why they refuse to pay me, as the claim about incorrect information is false, because my information is correctly filled out, and they refuse to tell me which information is supposedly incorrect due to it being sensitive information. Thank you.

Hola amigos de casino guru con respecto al problema que tengo con la casa de apuestas ivibet casino, sucede que la casa mencionada me esta cancelando todos mis retiros para lo cual me pidió varios documentos los cuales ya fueron enviados y aprobados al final me indicaron en su chat en vivo que podía retirar pero ahora cuando procedo a retirar no me permiten indicando ellos que mi cuenta esta registrada con datos incorrectos, lo cual es totalmente falso ya que todos mis datos están correctos me comunique con su chat en vivo y solo me dicen que les hable a correo support@ivibet.com, pero ellos no me responden en absoluto, cabe mencionar que mi cuenta esta verificada y no use ningún bono, espero puedan explicar a ustedes el motivo por el cual no me quieren pagar ya que sobre los datos incorrectos es falso por que mis datos están llenados correctamente, y no me quieren decir que dato esta mal por ser información sensible. gracias.

Hello GEOVANNI2411,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ivi Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please forward also the documents you sent to the casino so we can check too if they match with the registration details to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick