IviBet Casino - 選手の退場が遅れる。

Good morning!

Please help me.

I was using Ivibet to place bets, there was no problem, I managed to get the winnings and withdraw normally. But 3 days ago, a problem with the withdrawal started, I'm trying to withdraw my money from the Ivibet account, the withdrawals are pending, they are never processed. The last withdrawal I tried to make is already 24 hours old and is still listed as pending. My account is fully verified, verification is over 1 month old, there is nothing pending. I contact support and the answer is always the same: be patient and wait because there is a processing queue, but I have never seen a withdrawal take that long, even more so via pix and before that everything was normal and overnight it stayed like that. What do I do?

Bom dia!

Por favor, me ajudem.

Estava usando o Ivibet para fazer apostas, não estava acontecendo nenhum problema, conseguia ter os ganhos e sacar normalmente. Porém há 3 dias começou um problema no saque, estou tentando sacar meu dinheiro da conta do Ivibet, os saques ficam pendentes, nunca são processados. O último saque que tentei fazer já tem 24h e ainda consta como pendente. Minha conta é totalmente verificada, a verificação já tem mais de 1 mês, não há nenhuma pendência. Eu entro em contato com suporte e a resposta é sempre a mesma: tenha paciência e aguarde porque tem a fila de processamento, mas eu nunca vi um saque demorar tanto assim, ainda mais sendo via pix e antes estava tudo normal e da noite pro dia ficou assim. O que eu faço?

Hello escalarte58,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear escalarte58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.