iWild Casino UK - プレイヤーの賞金は没収されました。

Got free spins won a bit went to next game and won got up to roughly 300 wagered it down got hit with limited win so had 270 got banged down to 40.can’t withdraw it as minimum is 50. So carry on as it is now real balance which I checked got that 40 up to 500 went to withdraw and bang 460 took of me as they say max win allowed is forty now in my eyes that 40 is a real cash balance so I’ve been screwed especially if I can’t withdraw it then I can’t add deposit as that amount would still be logged into my new funds please help

Dear kerry2020,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please provide a link or screenshots of the free spins offer you received from the casino?

Am I correct in understanding that after completing the wagering requirements for your free spins, your winnings of £270 were automatically capped at £40? Has this amount been transferred to your real money balance?

Have you made any deposits after noticing that your winnings were capped and learning that the minimum withdrawal amount is £50?

Finally, could you confirm that after you continued playing and accumulated more winnings, they were capped again at £40, meaning your winnings were essentially capped twice?

Moreover, if you have any screenshots, chat transcripts or emails with customer support regarding this issue, please forward them to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this problem as s oon as possible. Thank you in advance for your reply.

Best regards

Veronika

Sorry I don’t have any screen shots I didn’t deposit any more all I can remember it was 50 free spins which I won the original money on and had it capped to forty.and then seeing this as cash balance I just continued playing and got it to 500 and then I decided not to push my luck and went to bank it only to get a message saying I could only withdraw a maximum of 40 which baffled me we had a very heated live chat debate which got me know where. I gave up and went to bank the forty only to find minimum is 50 lol so I just blew it away as I could not withdraw it then told them to go jump as they were just a rip off casino.im new to complaints and have never. Had a problem with any casino before this one is really poor yours hopefully John n.

And yes it was in my account as a real balance of 40 after they capped it

Just to clarify: Did you play away your balance of 40 pounds after finding out that you could not withdraw? Is there currently no balance left in your account?

Yes I did and I think the is a zero balance ty

I am very sorry to hear that. If the money had still been in your account, we would have been able to continue with the investigation and request a resolution from the casino. However, since you continued playing with the balance after it was capped for the second time, you essentially accepted the casino's decision to cap your winnings.

It's crucial to stop playing immediately when you encounter an issue like this and reach out either to customer support or to third-party mediators like us for assistance. Double capping of winnings coming from a bonus is something we encounter in different casinos, and we have successfully helped several players receive their rightful winnings. Unfortunately, in your case, since the money has already been lost, we are unable to proceed with the investigation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Veronika

Casino.Guru Team