Izibet Casino - プレイヤーの資金は没収され、アカウントは閉鎖されます。

Hi

I want to file a complain, this service stole my 1930EUR

I wanted withdraw, after sending them documents they sent a link to upload them but after I tried it was expired so I asked for new, Few days later my account is closed with balance 1930EUR

Only my deposits were 960EUR... So they stole 960EUR from my pocket and 970EUR my winnings

They say "was the decision taken by our relevant department."

"This was the decision to confiscate your funds which was taken by our department of competence upon reviewing your account."

This is scam, they can steal only because "they make a decision"

Hello wernyyyy123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Izibet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? When did you register into the casino? When was the last time you spoke to the casino and what was it about? Did they give you any explanation regarding the blocked account?

Looking forward to your answer.

Regards,

Nick

I wrote them that I would like to verify on 9/7/2024 but as I was still playing I did not have any pressure to complete the process.

I was registered in IZIBET since 23/05/2024

Last time I spoke with them was 30/07/2024 there is their explanation

Hello wernyyyy123,

Did you use any bonus in the casino? Did you deposit and withdraw with your own personal payment methods? What kind of games were you playing?

Hello

I'm a bit confused if this answer was to me or other user in casino-guru

Hello wernyyyy123,

They were meant to you. We need to gather as much information as we can before we could move forward.

Hello

You mentioned other user this why I got confused.

I did not use any bonus. I deposited via my personal Skrill wallet, I was playing in casino and sportsbook.

My deposit was 960EUR which is a lot for me right now, I only trusted them as they licensed under Malta license and it is unbelievable that they stole that much money and also not pay my winnings...

Thank you wernyyyy123 for the information provided so far. As we need further details from the casino regarding this matter, your complaint will be forwarded to my colleague Peter (peter.c@casino.guru).

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you wernyyyy123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Izibet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

Dear Peter,

The customer is breach of our Terms and Conditions. Further evidence was provided via email.

Thank you for providing me with the evidence Izibet Casino representative.

Dear wernyyyy123, the casino has provided me with evidence that your document's ID is not linked to any valid ID in the government database. The casino has reported this issue to the relevant authorities. We deem the steps the casino has taken to be justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter