Jackbit Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

They closed my account for no reason and took all my winnings and fined my principal.

Dear Elninohp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I would like to answer the following questions:

- I focus on playing sports

- After I successfully verified, I withdrew money and my account was closed

- I did not receive the promotion

Thank you!

Thank you for your reply, Elninohp. Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino may have detected activity related to your game play that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.