Jackbit Casino - プレイヤーの賞金は没収されました。

my deposit 210 TRX

winnings 340 TRX

they stole all my winnings with the obvious absence of violations on my part!

asked for my documents.

I have lived in Thailand for many years and am a full resident of this country.

refused to accept my ID in Thai.

then I sent them my Russian passport. but first clarify in the chat whether this will be a problem or not. I was assured that in this case you can play.

But after checking, all my winnings were canceled. And the only reason is a ban on playing on the site using a Russian passport!

I pointed out to them the rules, which say that residency and use of the site from prohibited territories is prohibited! But in my case, I do not violate the rules and the fact that I sent them documents in Thai directly proves this.

But these scammers are enough not to pay!

They do not ask your country when registering and do not ask for any confirmation of where you live! They leave all this until the moment when they need to steal your winnings!

https://prnt.sc/v4XDUL_9dob2

At the very end, these scammers returned my deposit to me, but stole 2 more for themselves! Why??? there is no such commission there! Even here they decided to steal money.

Dear Narrom,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did the casino inform you why your Thai ID wasn't accepted?
• Do I understand correctly you indicated Thailand as your country of residence in your player's profile?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• If there is any additional communication between you and the casino relevant to your complaint, please share it with me. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.