Jackpot Frenzy Casino - プレイヤーの撤退が遅れています。

Withdrawal completed on February 3. Casino giving me the run around about delay etc. Only stating they are aware of the delay and working on it to please be patient

Dear Logsboz1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Frenzy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Cash out sent this AM. Thank you for your help. Not sure why they wait until this point to pay folks out.

Dear Logsboz1234,

We're glad to hear that your payout reached you. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru