Jackpoty Casino - プレイヤーの入金はカジノアカウントに入金されていません。

I deposited 20€ into the casino a week ago, but my account was not credited. Despite repeated inquiries, the matter has yet to be resolved. This morning, I made another deposit of 100€ which was successfully credited to my account. However, subsequent deposits of 50€ and 30€ were not. I have been asked to provide proof, which I have done, yet I keep being put off with the claim that the matter is still under investigation and that it is due to the payment provider.

Ich hatte vor einer Woche 20 € eingezahlt die man Casino Guthaben nicht gutgeschrieben wurden nach mehrmaligen Nachfragen gab es noch immer keine Klärung heute morgen habe ich erneut 100 € eingezahlt die gut geschrieben wurden danach hatte ich 50 € eingezahlt die nicht gutgeschrieben wurden und auch 30 € eingezahlt die nicht gutgeschrieben wurden ich solle Nachweise erbringen die habe ich erbracht dennoch wird immer wieder vertröstet dass es sich in Klärung befinden würde und das ist an dem zahlungsdienstleister liegen würde

Dear manubotlo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear manubotlo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.