JackTop Casino - プレイヤーの確認プロセスが遅延しています。

Dear Casino Guru Team,

I am reaching out to seek your assistance regarding an ongoing verification issue with Jacktop Casino. I have been trying to complete my account verification for over a month now, and despite providing the requested documents multiple times, the casino keeps asking for the same documents repeatedly without resolving the matter.

Here is a summary of the situation:

I initially submitted all required documents, including a selfie holding my ID and a note, along with a utility bill as proof of address.

Despite following their exact instructions, Jacktop Casino rejected my selfie multiple times, citing various reasons like lighting or quality issues. I sent five different selfies, but they continued to delay approval.

Eventually, they accepted my selfie, but now they keep requesting updated proof of address documents. Even though I provided a valid utility bill (within the 3-month limit), they asked for the same document again.

I have complied with their requests in good faith, but the constant back-and-forth has been incredibly frustrating and feels like a deliberate stalling tactic.

I believe this process is unnecessarily prolonged, and I would appreciate Casino Guru’s help in getting Jacktop Casino to expedite my verification and allow access to my funds.

Thank you for your support in this matter.

Dear limaasol1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please specify when was the last time you were in contact with casino support and what did you discuss?
• Would you be willing to send me the document you believe was rejected unfairly by the casino's KYC department? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas