JeetWin Casino - プレイヤーの撤退が遅れています。

Hello my name is bisani I'm withdrawal requests amounts 2080inr palace on 13/09/2023 and today complete 28 days but withdrawal not receive my bank account and jeetwin app showing withdrawal success and I'm many times chatting jeetwin support chat and jeetwin email and send my bank statement many times to jeetwin email or support chat but no resolutions please help me

Dear bisanidevi012,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Yes I pass kyc and many withdrawal success and no activity any bonus

Dear bisanidevi012, do you have any updates regarding the withdrawal?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Withdrawal not receive I'm send many times bank statement to jeetwin and no any resolutions

Thank you very much, bisanidevi012, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear bisanidevi012, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact JeetWin Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear bisanidevi012,

I have heard from the casino representative and so far they have this to say:

Please, send the following details to the chat support:

1. Player correct User name.

2. Please send the screen shot of withdraw amount and order number from jeetwin id.

3. Provide us the bank statement from withdraw requested date to till now which show last transaction.

I remain in the communication with them, but I suggest to follow up with their recommendations and resend them the copies of required paperwork once again. Please keep us updated about any new development.

Dear bisanidevi012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear bisanidevi012, 

have you followed the casino's instructions, please? Is there any new development, please?

Dear bisanidevi012, 

thank you for your message. Have you sent those details to the casino's support chat as well, please?

Dear bisanidevi012, 

will you be able to provide a bank statement dated from September 13th to today's date, please? Please forward it to my email: katarina.d@gmail.com.

Now my issue resolved amounts receive success thanks for your support please close my complaint

Dear bisanidevi012,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina

Casino.Guru