Jettbet Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I responded to the email on Friday, the 3rd, with all the requested documentation, and yet I am still receiving emails today, the 5th, saying that they are waiting for the documentation to verify my account. As a result, they are withholding my funds even though I have already sent all the documentation. They have stopped responding to me...

Respondi ao email de sexta-feira, dia 3, com toda a documentação solicitada e ainda recebo emails, hoje, dia 5, a dizer que estão à espera da documentação para verificação da minha conta. Assim, estão a reter os meus fundos, quando já enviei toda a documentação. Deixaram de me responder...

Hello John89,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jettbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!