Joe Fortune Casino - ゲームのクラッシュにより、プレイヤーの賞金が遅れます。

After depositing thousands of dollars i eventually won a feature only for the game to crash, its been 3 weeks and joe fortune tells me they are working on it and will sporadically reply with the same generic response.

Dear roscotheruler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence of uncredited winnings, we can’t proceed further with this case as it would be close to impossible to confront the casino.

 Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear roscotheruler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear roscotheruler,

One static screenshot you provided, with no game history or similar records unfortunately isn't enough for us to contact the casino and ask for them to pay you any winnings. Without further evidence, the complaint will be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.