Jokabet Casino - プレイヤーのジャックポットの引き出しが遅れています。

I won the jackpot off 17,500 a few weeks ago and still can't get I out I have filled the verification etc everything it's asked I've tried everything it's saying verified.

Dear Aidan7,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you submitted the withdrawal request for your jackpot winnings?

Has your withdrawal request been processed or do you still see it as pending?

Have you submitted all your identity documents for verification and have they been approved?

When was the last time you communicated with the casino regarding the payment of your jackpot?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Aidan7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.