Jokabet Casino - プレイヤーは入金制限に関する問題に直面しています。

Hi,

this casino doesn’t accept uk players or real cash from uk players,

when looking for a uk casino this came up, it then let me sign up straight away no questions asked, I was then depositing hundreds and hundreds in minutes, then days,

no safe gambling tools were put in place and no timeouts, nothing,

I should get all my deposits back if not most as they shouldn’t have let me deposit in the first place because of there terms and conditions,

also because of no restrictions, timeouts or anything I have put myself in financial burden because nothing was done,

im trying to get a refund or something sorted and the casino hasn’t communicated back to me,

I saw someone had the same problem on here 4 weeks ago and they were able to get all there deposits back,

how do I go about this?

Dear greglewis034,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any withdrawable balance on your account?
• Have you asked the casino for a refund of your deposits? With what result?
• Is your casino account verified?
• Have you informed the casino about needing protection from further gambling and the financial difficulties the gambling is causing you?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

My account is verified and I’m from uk and made an account,

I requested refund but had no response

Zero balance at present, still had no response will send to them again today and copy you in.

Dear greglewis034,

thanks for your email.

We investigate further only if the balance is confiscated due to accusations of being from a restricted country. If you played down your funds, we are unable to assist you with a refund based on the fact the UK is a restricted country alone.

Please note we believe online casinos should offer a mechanism of self-exclusion due to gambling problems.

If you have a gambling problem you need to inform online casinos about it and request a self-exclusion, otherwise there is no expectation you will be protected from gambling.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Jokabet support,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is gambling problems and financial difficulties

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support_cr@jokabet.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Please let me share a few resources related to responsible gambling that might be useful:

If you have accounts open in any other online casino I would like to call your attention to our Self-Exclusion Assistance Tool

https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here

https://casino.guru/global-self-exclusion-initiative

and about BetBlocker here

https://betblocker.org/

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link

https://casino.guru/problem-gambling-help-centers