Jokabet Casino - プレイヤーは賞金の引き出しが遅れることになります。

I've been trying to withdraw my winnings for over 6 days. Normally, I deposit using cryptocurrencies, so I must withdraw using the same method. However, when I try to withdraw, the cryptocurrency option doesn't appear, nor do any crypto currencies. I'm told they need to speak with the payment provider to resolve the issue, but I haven't been given a date for resolution. My ID has been verified with the casino for over 2 months, and I have made withdrawals before.

Más de 6 días intentando retirar mis ganancias, normalmente deposito por cryptomonedas, así que para retirar debo hacerlo por el mismo método, el caso es que cuando voy a retirar no me aparece el método cryptomonedas ni ninguna moneda crypto, me dice que tienen que hablar con el proveedor de pagos para solucionar el inconveniente, y no me han dado fecha de solucion, llevo más de 2 meses con la ID verificada en el casino, y e echo retiros anteriormente

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made withdrawals via cryptocurrency before?
• Could you please advise when exactly you made the last successful withdrawal via this payment method?
• Have you considered withdrawing via an alternative payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina