Jokabet Casino - 当該プレイヤーは出金が遅れていると考えています。

hello there i recently won a big amount on jokabet casino, i have completed all verifications they have asked for and still yet i have not been paid. their terms and conditions say up to 24 hours for withdrawal to be processed and here we are 2 weeks later and still havent been paid... i have several pendings totaling to the sum of 15642 euros ,please help me get my money

Dear Smoochiejr69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Smoochiejr69,

Have you received your withdrawal from the casino yet?

i have received a portion

Thank you for your reply, Smoochiejr69. Could you please clarify how much money you've already received? How much funds do you have left in your casino account?

Dear Smoochiejr69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.