JugaBet Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I made deposits of various amounts as required to receive the welcome free spins bonus. The first deposit went through without any issues, but after making additional deposits, I attempted to withdraw my winnings and was subjected to a second verification process. I submitted the requested documents about four times, and today I found that my account was closed and my winnings were taken. They did not allow me to withdraw my winnings, did not let me use my bonuses, and the account was closed.

Hice un depósito de distintas cantidades puesto que pedía para recibir el bono de bienvenida de giros gratis, el primer depósito ningún problema, pero luego de hacer los otros depósitos intenté sacar mis ganancias y me derivaron a una segunda verificación, hice envío de lo solicitado como 4 veces y hoy me encontré con que la cuenta estaba cerrada y me sacaron mi dinero ganado, no me dejaron retirar mis ganancias, no me dejaron jugar mis bonos y la cuenta se cerró.

Dear Kamily,

Thank you very much for submitting your complaint, and I sincerely apologize for the difficulties you're experiencing with JugaBet Casino. Before we proceed further, I would appreciate it if you could kindly provide some additional information to help us better understand your situation.

• Could you please clarify when exactly the verification process began?
• Additionally, could you let us know which documents have already been approved and which are still pending?
• Lastly, how has the casino explained the reason for your account being blocked?

I look forward to your response and thank you for your cooperation.

Best regards,

Nick