JugaBet Casino - プレイヤーのアカウント残高は没収されます。

I have an account at this casino. The other day, there was an 80% bonus with a 30x rollover, which I completed, and I had a profit of 152,000. When I tried to withdraw, my request was denied, and they asked for some additional documents, which I sent for what they said was an additional verification. Today, when I logged in to check, I had a balance of 0 without any explanation. I am speaking with an agent through chat and also via email, but I haven't received any information.

Resulta que tengo una cuenta en este casino, el otro día había un bono del 80% con un rollover de 30x yo lo completé y tuve de ganancia 152000. Al momento de querer retirar me hicieron un rechazo, me pidieron unos documentos adicionales los cuales hice envío, para según ellos una verificación adicional. Hoy cuando me meto a ver tenía saldo 0 y sin ninguna explicación. Puesto que estoy hablando por chat con un agente y además por correo electrónico. No se me informó nada

Dear davisherraz6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JugaBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your account is currently open? Can you log in?
• Could you please list which document you already sent to the casino for verification?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas