Jumba Bet Casino - プレイヤーの撤退は中止されました。

I won 25 000 at jumba bet in july and got payed 10500 .After that nothing. They kept asking me to Wait 10 to 14 Days and juste put money back in m'y casino acount without notice. I was trying to understand why and after 2 months always the same. So i was tiered of puting Time everyday and finaly lost m'y cool and told the operateur IT was bullshit. That got me blocked from the casino and gave me acces only to the chat. Today they finaly told me i was not gonna get payed😡 What can i Do?

Dear Daniel,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. 

Can I ask you a few questions, so I can understand the whole situation completely? Could you please advise if the entire amount of $25,000 has been approved by the casino and subsequently split into several installments? Have you received successfully the first payments of $10,500?

If there’s any relevant communication or supporting evidence, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Daniel, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Daniel,

I'm Nick and I'll be assisting you from now on. I would like to ask Jumba Bet casino to join us and help us resolve the player's issue.

Ok thanks.. i hope IT works

Any updates?

Unfortunately we haven't receive any respond from the casino yet. We will give them 7 more days to respond otherwise the complaint will be closed as unresolved which may negatively affects the casino's rating.

Ok thanks.. any other solutions u think?This Makes no sens that they are alowed to take pepole s money and then Do whatever they like without beeing reachebale or have a adresse to knock on the door.

Dear Daniel,

Unfortunately, the only other solution I would see is to contact the lincencing authority of the casino. The complaint will be now closed as unresolved as mentioned above. I'm sorry that we could not help you out more this time.

Best regards,

Nick

Casino.guru