Jumba Bet Casino - プレイヤーの賞金は没収されました。

I have made withdrawal previously if you try to withdraw before wagering has been met it denies withdrawal. I was able to submit the withdrawal for $500 and have been getting the run around now when I asked about the status I’m told the finance department voided my withdrawal and the $500 was voided as well I’m out $500 it’s not credited back to my account or anything just taken

Dear Cheryl,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you specify which bonus have you activated? Please, post the bonus link here when replying. Do I understand correctly that you requested withdrawal before you finished the wagering requirements?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Cheryl. I am afraid that the pictures are not of sufficient quality and I am not able to read the text. Would you be so kind and forward everything again in a better resolution? Thank you in advance.

Dear Cheryl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you for your emails, Cheryl. I am afraid that if you didn't finish the wagering requirements before requesting the withdrawal, there is not much more we can do to support this case. Wagering requirements come with the vast majority of bonuses and it is an important part of each bonus. I am sure you understand we cannot punish the casino because you didn't follow the rules.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.