Jumba Bet Casino - プレイヤーは賞金を受け取るのに苦労しています。

I made a withdraw request for my money. I sent them all the documents that they requested. I sent them a separate email asking to change the bitcoin address that I gave them. I have sent then another email and asked them to use the bitcoin address I put on that email. I have asked them to reply to three emails that I have sent them. I have heard nothing. I went onto their web site and they show that my account has zero dollars and nothing pending for a withdraw. Can you please help/

Don ***

Dear Don,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any winnings from this casino in the past? Why you have requested a change of your Bitcoin address? How many days ago you have submitted your request? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

no I haven't received any thing before, I requested a change in the bitcoin address because I wanted to use my coinbase address like I have used in the past with other casinos. I mistakenly gave them an address that I haven't used before. It's been 4 or 5 days since i made my request. I know thats not much time but I was concerned since I can't get them to respond to my 3 emails.

Regards,

Don

Thank you very much Don for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will now try to contact the casino and find a solution for your problem.

Unfortunately the casino hasn’t provided any answer on this case yet. Is there any update regarding your case? However, we are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

nothing from them

Don

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

Casino.Guru