Jungle Raja Casino - プレイヤーのアカウントがブロックされました。

I had a request of 9999 amount withdrawal

After 72 hrs I got a reply of your account is not have a minimum balance

Then I tried to login bt it's been showing that your account has been disabled

I tried to ask them a reply through mail

Bt didn't get any reply from them

NOTE - am playing with my deposited money through online payment

I didn't play with any bonus amount

Dear Sumit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the account verification successfully in the past? Have you withdrawn any funds, or this were your first withdrawal request?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, please advise if your complaint is in any way related to the following one: https://casino.guru/jungle-raja-casino-player-s-account-has-been-blocked-

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes my account verification has been done and this is my first withdrawal.

Dear Sumit,

Could you please advise if your complaint is in any way related to the following one?:

https://casino.guru/jungle-raja-casino-player-s-account-has-been-blocked-

Thank you in advance.

Yes this is related to me.

In this account I have 11400 INR

Please get back my account and my winning cash

Dear Sumit,

Do I understand it correctly that you have two active accounts in this casino? Thank you.

So i want to receive my withrawal balance in bank account

Please answer my previous question. Do you have two active accounts in this casino? Thank you.

i don't know, i purchased this 2nd hand mobile and this is my 1st account

Have you filed more than one complaint through our forum?

Is the following complaint yours?: https://casino.guru/jungle-raja-casino-player-s-account-has-been-blocked-

No, this is my first complaint

Thank you very much Sumit for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sumit,

I am very sorry to hear about your issue. I will do my best to help you.

Jungle Raja Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

Dear Zuzana R.,

I represent JungleRaja Casino.

Customer satisfaction is always a number one priority for us. And we can assure you that we run a fair and fully regulated game environment for thousands of happy customers, that receive their winnings every day.

At JungleRaja we strongly encourage using our services in a responsible manner.

The only reason for us to stop any activity on a customer's account is when we detect the violation of the Terms and Conditions, that each customer agrees with, when creating an account with us and starts using our services.

We may kindly inform you that the system review of the customer's account revealed the multiple account creation by the customer, which is a severe violation of our T.C.s. Therefore, according to our policy, which is stated on the website, in such cases the account gets closed and the customer permanently banned.

Best regards,

JungleRaja Casino Team

Sir please pay my at least deposit money.

Dear Sumit,

are you aware you opened multiple accounts in this casino?

Casino JungleRaja feel free to send the evidence to mail email zuzana.r@casino.guru

No i don't open multiple account you can see my kyc document.

Dear Zuzana R,

Please kindly be informed that we have sent the requested evidence to the email that you have provided.

Therefore, please kindly check it and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

Hello Sumit,

I am very sorry but we have received the evidence that you have opened multiple accounts with the same email address. Unfortunately, we will be forced to reject this complaint.

This has nothing to do with your mobile, your email Ctradeep@gmail.com was used to registered multiple times.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.