Jungle Raja Casino - プレイヤーのアカウントが無効になりました。

Hello I am unable to login last one month.. since am playing last 5 yrs i don't have any isSues..but this time I am unable to login it shows your stall is disabled,..,forgot password also i mention but I didn't receive any msg ..please advise

Dear srikanth6078,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you communicated with customer support about the reason why your account is disabled?

Has your account been blocked just because you forgot your password?

Have you passed the full KYC verification?

What types of games did you play most recently? Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear srikanth6078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.