Jungle Raja Casino - プレイヤーのアカウントが閉鎖されました。

I played games with bonus ammount worth 500 and i won 1000. So i wanted to withdraw that ammount, i deposited 500 in my jungle raja account and then completed the kyc also. I placed withdraw request of 1505 and after 2 days my withdrawal request got rejected, and they said that i don't have sufficient balance and when i tried to login into my account, my account also disabled. Tell me what should i do, i deposited my 525 in jungle raja account. Please help me out with this issue

Dear Dillip,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

In my opinion you should be informed when the casino decides to close your account and the reason for it.

Before we move further with this case, I would like to ask you to forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

What do you mean by communication between me and casino 🤷

Dear Kristína,

I represent JungleRaja Casino.

Customer satisfaction is always a number one priority for us. And we can assure you that we run a fair and fully regulated game environment for thousands of happy customers, that receive their winnings every day.

At JungleRaja we strongly encourage using our services in a responsible manner.

The only reason for us to stop any activity on a customer's account is when we detect the violation of the Terms and Conditions, that each customer agrees with, when creating an account with us and starts using our services. We may kindly inform you that the system review of the customer's account revealed the multiple account creation by the customer, which is a severe violation of our T.C.s. Therefore, according to our policy, which is stated on the website, in such cases the account gets closed and the customer permanently banned.

Best regards,

JungleRaja Casino Team

Dear JungleRaja Casino Team,

Thank you for taking your time to reply to this complaint, it is highly appreciated. Would you be so kind and sent the supporting evidence, that Dillip has multiple accounts to my email address is kristina.s@casino.guru?

Additionally, was there any activity on those other accounts?

Thank you in advance for your reply.

Dear Kristina,

Please kindly be informed that we have sent the requested evidence to the email that you have provided.

Therefore, please kindly check it and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

Dear JungleRaja Casino Team,

Thank you very much for your email with the evidence. I checked it out and replied to you few minutes ago.

Dear Kristína,

We have provided the additional evidence that you have requested.

Please kindly check and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

Dear Kristina,

We have replied to your last request via email. Please kindly look into this and let us know if anything else is needed, so we could provide you with it.

Thank you in advance.

Best regards,

JungleRaja Casino Team

Dear JungleRaja Casino Team,

I sent you an email, please let me know when you'll have a look at it. Thank you very much.

Dillip, unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. JungleRaja Casino Team provided proof that you created multiple accounts and claimed bonuses with them. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.